Daar Al-Abraar | Online Islamic Courses | Arabic Educational Gifts USA | Umrah Tours to Saudi Arabia

Cookie Policy

Last updated: 10 September 2025

Who we are: Daar Al-Abraar Ltd (“Daar Al-Abraar”, “we”, “us”, “our”)
Contact: info@daaralabraar.com | 124 City Road, London, EC1V 2NX, United Kingdom

1. Purpose of this Policy

This Cookie Policy explains what cookies and similar technologies are, how and why we use them on this website and any related pages, sub-domains, portals, or embedded services we operate (collectively, the “Site”), and how you can manage your choices. It should be read together with our Privacy Policy.

2. What are Cookies & Similar Technologies?

Cookies are small text files placed on your device (computer, phone, tablet) by websites you visit.
Similar technologies we may use include: local storage, session storage, pixels/tags, SDKs, beacons, device identifiers, and server-side tracking. We refer to these collectively as “cookies” for simplicity.

Cookies can be:

• First-party (set by us) or third-party (set by another provider, e.g., analytics, video, social media, advertising networks).
• Session (deleted when you close your browser) or persistent (stays until it expires or you delete it).

3. Legal Basis & Scope

Under the Privacy and Electronic Communications Regulations (PECR) and UK GDPR, we:
• Use strictly necessary cookies without consent (they are required for the Site to function).
• Use all other cookies (e.g., analytics, functional, advertising) only with your consent via our cookie banner/preferences.

We process data collected via cookies on the basis of consent (UK GDPR Art. 6(1)(a)) or, for essential operations, legitimate interests (Art. 6(1)(f)).

4. How We Use Cookies (Categories & Purposes)

We group cookies by purpose. Examples shown are indicative and may change as we update our services.

Strictly Necessary– required for core functionality and security (no consent required).
Examples: session management, load balancing, CSRF protection, cookie consent storage.
Indicative names: wfcookieconsent, sessionid, csrftoken, AWSALB, AWSALBCORS, cfbm, _cf*.

Performance & Analytics – help us understand Site usage to improve performance and content.
Tools may include Google Analytics/GA4 or similar.
Indicative names: ga, ga*, gid, gclau, _gat (or GA4 equivalents).

Functionality – remember choices and enhance features (e.g., preferred language, saved forms).
Indicative names: mailchimplandingsite, plllanguage, mccid, mc_eid, local storage keys for player settings.

Advertising & Social Media – measure campaigns, show relevant content, and enable social features.
May involve TikTok, Instagram/Facebook, Google Ads, etc.
Indicative names: fbp, fr, IDE, testcookie, tt_* (TikTok pixel), and similar identifiers.

Embedded Media & Content – enable services like YouTube/Vimeo players, maps, or podcasts.
Indicative names (YouTube/Google): VISITORINFO1LIVE, YSC, PREF, plus local-storage entries (e.g., yt-remote-*).
These third parties may set additional cookies when you view or interact with embedded content.

Security & Fraud Prevention – protect the Site and users (e.g., bot detection, abuse prevention).
Indicative names: _GRECAPTCHA (Google reCAPTCHA) and similar.

Note: The exact cookies set depend on the features you use and your consent choices. Some cookies are device/browser-specific.

5. Consent, Preferences & Withdrawal

On your first visit, you can Accept All, Reject Non-Essential, or Manage Preferences via our cookie banner.
You can change or withdraw consent at any time by reopening the banner via the “Cookie Settings” link in the Site footer (or your browser controls).
If you clear cookies, your preferences may reset and you’ll see the banner again.

Global Privacy Controls (GPC) & Do-Not-Track
Where reasonably feasible, we treat recognized GPC signals as a request to opt out of non-essential cookies. Traditional “Do-Not-Track” signals are not consistently supported by industry standards and may not be fully honored.

6. Managing Cookies in Your Browser

You can block or delete cookies via your browser settings. Doing so may impact Site functionality. For guidance, see your browser’s help pages (e.g., Chrome, Safari, Firefox, Edge).

7. Children & Young Users

We provide family-friendly content and resources. We do not knowingly use profiling cookies targeting children. Parents/guardians are encouraged to supervise downloads and use of the Site. If you believe a child’s data has been collected via non-essential cookies without appropriate consent, contact us at info@daaralabraar.com.

8. Third-Party Cookies & Transfers

Some cookies are set by third parties (e.g., analytics, email marketing, social media, video players, payment providers, CDNs). These providers may process data outside the UK/EEA. Where applicable, we rely on adequacy regulations or Standard Contractual Clauses (SCCs) and implement additional safeguards where required. Third-party processing is governed by their own privacy/cookie policies.
Common third parties we may use now or in future include (non-exhaustive): Google (Analytics/Ads/YouTube/reCAPTCHA), Mailchimp, Meta (Facebook/Instagram), TikTok, Cloudflare, Stripe/PayPal (for payments), LearnWorlds or similar education platforms, CDN and hosting providers.

9. Data Collected via Cookies

Depending on the cookie type and your consent, data may include: device and browser identifiers, IP address (often truncated/anonymised by analytics), Site interactions, referring pages, approximate location, and events (e.g., page views, play, scroll). We do not use cookies to collect special category data.

10. Retention

Session cookies are deleted when you close your browser.
Persistent cookies last until their stated expiry or until you delete them.
Analytics/advertising cookies typically persist from 24 hours to 24 months (or per the third party’s specification).
We periodically review and minimise retention in line with our data protection standards.

11. Your Rights (UK GDPR)

Subject to legal limits, you may have the right to access, rectify, erase, restrict, object, and port your personal data, and to withdraw consent at any time (this does not affect prior lawful processing). You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). Visit ico.org.uk or write to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

12. Updates to this Policy

We may update this Policy to reflect changes in cookies we use, legal requirements, or our services. Material changes will be highlighted on this page and reflected in the “Last updated” date. Please check back regularly.

13. How to Contact Us

For questions about this Policy or our use of cookies, contact:
Daar Al-Abraar Ltd
Email: info@daaralabraar.com
Address: 124 City Road, London, EC1V 2NX, United Kingdom

Appendix: Indicative Cookie List (for transparency)

(This list is illustrative; actual cookies depend on your consent and the features you use.)

Strictly Necessary
• wf_cookie_consent – Stores your cookie preferences. (12 months)
• sessionid – Maintains logged-in session/security. (session)
• csrftoken – Protects forms from CSRF attacks. (up to 12 months)
• AWSALB, AWSALBCORS – Load balancing. (7 days)
• _cf_bm, __cf_* – Bot management/performance (Cloudflare). (varies)

Performance & Analytics
• _ga, _ga_*, _gid – Google Analytics/GA4 user/session stats. (24 hours–2 years)
• _gcl_au – Google Ads/Analytics conversion measurement. (3 months)

Functionality
• pll_language – Remembers language preference. (12 months)
• mailchimp_landing_site, mc_cid, mc_eid – Mailchimp newsletter/attribution. (varies)
• Local storage keys like player/form preferences. (until cleared)

Advertising & Social Media
• _fbp, fr – Meta (Facebook/Instagram) marketing performance. (up to 90 days)
• IDE, test_cookie – Google/DoubleClick ads. (up to 13 months)
• tt_* – TikTok pixel analytics/ads. (varies per TikTok)

Embedded Media (e.g., YouTube)
• VISITOR_INFO1_LIVE, YSC, PREF – Player performance and usage. (session–8 months)
• Local storage keys like yt-remote-* for player settings. (until cleared)

Security
• _GRECAPTCHA – Google reCAPTCHA anti-abuse protection. (varies)

E-Commerce SLA

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Refund & Cancellation Policy

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Privacy policy

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Complaints Policy

Last updated: 15 September 2025
Who we are: Daar Al-Abraar Ltd, 124 City Road, London, EC1V 2NX, United Kingdom (Company No. 14995000)
Contact: support@daaralabraar.com
| 0333 004 0203

What this policy covers

Online tutoring and courses

Purchases from our online shop

General service/website issues

Safeguarding or conduct concerns (see below)

Nothing in this policy affects your legal rights under UK law (including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013).

How to make a complaint

Email support@daaralabraar.com
with:

Your full name and contact details

Order number or course/tutor details (if relevant)

What happened and when

What you’d like us to do to put it right

You can also call 0333 004 0203 (we’ll summarise the call in writing).

Our process & timeframes

Acknowledge — We’ll confirm we’ve received your complaint within 2 working days.

Investigate — We’ll look into the facts, speak with any staff/suppliers involved, and review records.

Respond — We aim to provide a full response within 10 working days. If it’s complex (e.g., third-party carriers, safeguarding, or international issues), we’ll update you at 10 working days and give a new target (not exceeding 20 working days, unless law requires otherwise).

Resolution — Where appropriate this may include repair/replacement, a re-delivery, a refund/credit, additional tuition time, or another fair remedy.

Escalation

If you’re unhappy with our response, reply to ask for an Escalated Review by a senior manager. We’ll review again and respond within 10 working days.

Safeguarding & serious concerns

If your concern involves child safety, harassment, discrimination, or safeguarding, mark your email subject “SAFEGUARDING”. These are prioritised and handled by our Designated Safeguarding Lead (DSL) in line with our Safeguarding Policy. If anyone is at immediate risk, call 999.

Data protection complaints

If your complaint involves personal data, we’ll handle it under our Privacy Policy and UK GDPR. You can also contact the ICO (ico.org.uk).

Terms & Conditions

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Terms of Sale

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